resources ebooks maximize-your-contact-center-performance-with-employee-engagement 
Noble Systems
FEBRUARY 20, 2019
In Part 1 of this two-part blog, we noted that in 2019 the overarching trend indicates a “back to basics” approach with an emphasis on the ultimate contact center goal of fostering meaningful connections with consumers. But your approach must be purposeful. Focus on Improving Your Knowledge Base.
Noble Systems
FEBRUARY 20, 2019
In Part 1 of this two-part blog, we noted that in 2019 the overarching trend indicates a “back to basics” approach with an emphasis on the ultimate contact center goal of fostering meaningful connections with consumers. But your approach must be purposeful. Focus on Improving Your Knowledge Base.
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Comm100
JUNE 5, 2018
Tech industry giants like Microsoft, Google, and Amazon, as well as smaller companies of all types, are already devoting resources and time to develop AI for the future. Unsurprisingly, the enthusiasm of AI has spilled over to customer experience (CX) in the hope of improving call center efficiency. Capturing Customer Data.
SharpenCX
MARCH 4, 2021
You’re ready to walk into a monthly meeting tomorrow with your VP of Ops when your phone lights up with a dreaded “ding!” – an after-hours email from your boss. Yeah, turns out your boss wants you to present important metrics in front of your COO now, too. There’s the daily data you share with your agents.
Playvox
MAY 24, 2023
For just about any business or department, metrics are crucial to measuring performance. For the typical contact center, metrics are the key to identifying the reason behind a bad day and being able to create operational efficiency that helps avoid a repeat. What Is Workforce Management?
Noble Systems
JULY 24, 2020
With a changing economy, high unemployment, increasing competition and consolidation, massive regulatory burden, and evolving legal requirements, the collections call center industry is reacting by embracing new approaches and new technologies to improve efficiencies, boost recovery rates, and beat the competition. That has not changed.
NobelBiz
FEBRUARY 22, 2023
Whatever the driving force behind this transition, it is important to consider the technological advancements that have occurred in the contact center space in recent years. In that regard, Cloud Contact Center Solutions (CCaaS) are replacing old technologies and opening up new potential for organizations.
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