resources ebooks how-to-hire-and-manage-a-remote-workforce 
Uniphore
JUNE 16, 2021
How to Train and Onboard (Work From Home) Contact Center Agents in 2021. How do you make every agent sell to and serve your customers just like your very best agents? How do you shorten the learning curve in the contact center and retain more agents when 91% of agents are likely to quit in 2021? Read on to learn why.
Noble Systems
FEBRUARY 10, 2021
Here, we discuss how contact centers can prepare now to address both current and future changes in customer behavior in order to future-proof their contact center operations. A cloud-based infrastructure allows companies to pivot when necessary from an on-premise to remote workforce with little to no business interruption.
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Vistio
APRIL 2, 2022
She is an expert in the design and continuous improvement of the remote working model for contact centers, support functions, and enterprise, both in-sourced and outsourced. And then I moved from human resources into more of an operational role. And then I moved from human resources into more of an operational role. Absolutely.
Comm100
FEBRUARY 16, 2018
As each year comes to a close, thought leaders and customer experience experts rush to offer insight on how these changes will manifest themselves in the coming months – and whether nor not they’ll leave a lasting impact on the industry. Now that 2017 is out of the picture, what can we expect customer service to look like in 2018?
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