resources ebooks everything-you-need-to-know-about-first-call-resolution 
ClientSuccess
JANUARY 19, 2022
For many CSM teams, it can feel as though there are not enough hours in the day to get everything done and still deliver high-quality results to customers. CSMs can eliminate any risk of manual error during this critical stage by building a playbook with the key questions that need to be answered and the information that needs to be gathered.
Noble Systems
MAY 20, 2021
Ellwood Neuer: I mean, it’s a combination of almost everything we’ve already talked about. But certainly the biggest change in terms of positively impacting the CX is that ability to start a conversation with, “Thank you for calling Noble Systems, how can I help you?”
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BlueOcean
OCTOBER 22, 2020
The key, of course, was that everything, including agent training, had to pivot to a virtual environment. Trust us, we learned the hard way a few years ago when we first got into broadscale remote training for WAH agents!). Let’s talk preparation – the critical first step. Getting training online was a success in itself.
SharpenCX
FEBRUARY 10, 2021
About 66% of customers faced problems with the products or services they purchased in 2020. As customers grow restless to get the customer journey they expect, how can you help solve their growing list of grievances? Kind of like how your brain sends signals to the rest of your body, guiding how you function, too. What’s more?
JivoChat
JUNE 5, 2023
After all, different from a physical store, on the internet you are competing against companies from all over the world. To help you with that, what about getting inspired by the best ecommerce online store examples? Your ecommerce online store must have a responsive design, otherwise, you can lose sales.
Netomi
SEPTEMBER 20, 2021
The first-generation bots that many companies adopted were very rigid and provided poor user experiences. for meaningful and personalized resolutions. Chatbots are used by 1.4 billion people today. Companies are launching their best AI chatbots to carry on 1:1 conversations with customers and employees. What is an AI chatbot?
ChurnZero
DECEMBER 7, 2018
Something that may seem trivial to you may be a serious friction point for your customers. The worst thing is they probably won’t let you know. When’s the last time you tried a new service or a product? If you answered the latter, chances are you’re probably no longer using that service.
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