3 CMS Call Center Monitoring Resources You Need to Know
Certified Languages International
DECEMBER 12, 2018
We’re quickly barreling toward the Centers for Medicare and Medicaid Services ( CMS ) call center monitoring period, which will ramp up in February 2019 with its Accuracy & Accessibility Study (the Timeliness Study is performed quarterly). Lots of planning, organization, and training go into preparing for CMS test calls.
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