Remove resources case-study-fordham-university
article thumbnail

5 Top Customer Service Articles of the Week 7-12-2021

ShepHyken

Each week I read many customer service and customer experience articles from various resources. As strong a case as this article makes for the digital-first options, it still supports the notion of reaching a live agent when necessary. Customer Service Competency Class Now a Requirement for Fordham Admission by Isabella Scipioni.