ShepHyken

JANUARY 7, 2024

Each week, I read many customer service and customer experience articles from various resources. My Comment: Let’s kick off this week’s “Top Five” with a trends report from Deloitte. The author shares six mini-case studies from brands you’ll recognize, such as Starbucks, NASCAR, and more.

Customer Service 163

Customer Service Contact Center Customer centricity Banking 163

Beyond Philosophy

MARCH 20, 2017

Customer-centric organizations are 60% more profitable than non-customer focused organizations (Deloitte and Touche). Aberdeen group research said that organizations who effectively leverage online resources to learn about their customers (Value-ology approach) grow 21%. So what is the secret? Providing ‘value’ to the Customer.

Customer centricity 344

Customer centricity Sales B2B Surveys 344

Beyond Philosophy

FEBRUARY 17, 2022

When you look at the other management consultancies included in the Financial Times list, they are the big boys, like McKinsey, Accenture, Deloitte, and others. It’s your business, and you have limited resources. You are essentially financing their business, and as a small business, you don’t have the resources.

Consulting 221

Consulting Consulting Finance Education 221

aircall

OCTOBER 24, 2022

SMBs who get it right can enable growth 26% faster than digitally shy competitors according to Deloitte. To further put into context the gap between digitally mature versus digitally naive businesses, the joint Deloitte and Google study we mentioned above also found that digitally minded SMBs deliver 21% higher gross profits.

Finance 48

Finance Benchmark Management Technology 48

Back Office Centers

OCTOBER 17, 2023

It gives you options for maximizing your financial resources, reveals where the majority of your resources are going, and creates a brand-new plan for enhancing your operations. You must commit a significant amount of time, as well as money and other resources, to this process.

outsourcing 59

outsourcing Finance Accountability Engineering 59

ClearAction

OCTOBER 16, 2019

It prioritizes resources and motivates action and momentum. End-to-end customer journey context allocates Marketing resources and attention to maximize customer lifetime value. Strong customer experience performance in the post-purchase phases yields better customer references, case studies, and referrals.

Customer Experience 59

Customer Experience Customer centricity Marketing Customer retention 59