Pointillist

JANUARY 19, 2022

How are you currently measuring this customer’s experience? From social media to placing a call to using her mobile app, every moment shapes her overall experience with your enterprise. Why Traditional CX Measurement Methods Don’t Measure Up. She reaches out via social media and then contacts customer service.

Metrics 75

Metrics Wireless Surveys Banking 75

Tethr

OCTOBER 2, 2020

In a forever pandemic-changed world where the quality of your company’s customer service and experience means the difference between surviving or thriving, you may be hearing more about the Effortless Experience framework for mitigating customer disloyalty. One customer interaction can undermine an entire customer experience.

Customer effort 108

Customer effort Customer Care Coaching Surveys 108

ChurnZero

JANUARY 13, 2023

The time-honored practice of trying to predict what’s to come in the year ahead never fails to get our minds buzzing with possibilities, new ideas, and excitement for the future. However, it’s tough to predict the future alone — so we asked Customer Success leaders across the industry to share their top trends for 2023.

Chief Customer Officer 98

Chief Customer Officer Sales Customer centricity SaaS 98