reputation-study-finds-that-hospitality-consumer-journey-is-centered-on-digital-reputation 
CSM Magazine
SEPTEMBER 28, 2021
Exclusive research conducted in partnership with CGA ranks the most important pieces of information in the consumer journey and shares best practices for digital reputation management. It found that consumers rely on digital tools and online reputation before, during and after their visit.
Horizon CX
DECEMBER 1, 2023
The Art of Selling CX: Convincing Skeptical Senior Leaders on Customer Experience Success Introduction In the dynamic landscape of customer experience (CX) management, the journey extends beyond strategic implementation; it’s a constant process of persuasion and selling ideas, especially to senior leadership.
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Uniphore
JANUARY 21, 2022
According to the National Center for Biotechnology Information (NCBI), between $100 and $300 billion of avoidable health care costs have been attributed to nonadherence in the U.S. What digital customers are seeing often isn’t pretty: complex processes, redundant steps and time-consuming resolution journeys.
Fonolo
APRIL 4, 2023
Customer service expectations in the contact center continue to increase, and only the best businesses keep up. Statistics That Demonstrate the Value of Great Customer Service Excellent customer service in the contact center has always been job one.
Netomi
JANUARY 5, 2022
Customer service leaders come in all shapes and sizes. In the age of the internet, it is difficult to keep tabs on which thought leaders and influencers are the real deal, and which ones are not. This is especially true in the customer service industry. Top 51 Customer Service Leaders and CX Influencers (Editor’s Choice): Adam Toporek.
REVE Chat Blog
DECEMBER 5, 2019
47% of digitally mature organizations say they have a defined AI strategy. Some of the successful chatbot examples and case studies implemented by big brands show that customers are willing to interact with bots if done correctly. Artificial intelligence (AI) has brought a transformational wave in the past few years.
Netomi
FEBRUARY 28, 2022
From introducing cryptocurrency to the Latin America market, to offering a free learning online platform for students and playing a key role in the digital transformation of health services, these leaders are making waves in the CX space, and inspiring others along the way. Register Now. Alexandra da Silva Rodrigues. Amanda Binns.
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