Bright Pattern

NOVEMBER 16, 2017

With so much of technology services moving to the cloud, how do contact center managers plan for reliability and resiliency in their CC operations? Today’s customers require 24/7 access to answers, whether through voice, email, chat, IM, or self-service.

contact center solutions 46

contact center solutions Contact Center Self service Technology 46

Babelforce

FEBRUARY 17, 2022

Call center software is a big investment. So what should you look for when comparing your options? So what should you look for when comparing your options? In this post we’ll ask “what software. do call centers use?” and highlight nine features of call center software to look out for.

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call center software Call Center APIs Interactive Voice Response 52

Hodusoft

NOVEMBER 9, 2022

As the business landscape is shifting towards a hybrid and remote work culture, companies are looking for IP PBX software providers in the UK to gain a competitive edge through seamless connectivity. Here’s a definitive guide to handhold business owners choosing the best IP PBX provider in the UK. What is IP PBX Software?

voip 52

voip CRM Analytics Telecommunications 52

JustCall

MARCH 10, 2023

Let’s dive straight into understanding what UCaaS means and which tools are topping the markets today. Let’s dive straight into understanding what UCaaS means and which tools are topping the markets today. What is UCaas? and unify everything into one consolidated solution. How Does UCaas Work?

voip 40

voip APIs contact center solutions Contact Center 40