GetFeedback

JANUARY 14, 2019

In this article, we’re outlining what you should know about developing this material for your customers so that you can offer a best-in-class experience. When is it time to improve what you have? That’s why it’s essential that you be consistent with how you label and refer to products, features, and various issues.

Customer Service 83

Customer Service Surveys Customer Care Customer Support 83

Win the Customer

JANUARY 1, 2016

In a recent professional discussion, some international relationship management professionals shared their perspective on social media and its capabilities to enhance traditional customer relationship management. Strategy here means figuring out what will be different after you’re done. Then figure out how you will measure it.

Management 81

Management CRM Technology Customer Service 81

TeamSupport

OCTOBER 19, 2018

Instead, what your company needs is an online help desk solution. Another is an internal community where employees can post important information for all team members to view and respond. Company growth is a great thing and it puts a buzz in the air that is tough to match. Why should you make the switch?

Self service 49

Self service B2B Service level Customer Support 49

Help Scout

DECEMBER 3, 2018

Somehow I still expected doctors to just know the answer without ever needing to check reference materials. Very often I read a customer’s question and have no clue what the answer should be. What can we do to create a more effective relationship? The tyranny of the urgent.

SaaS 40

SaaS Customer centricity Feedback Engineering 40

Help Scout

SEPTEMBER 28, 2021

Determine what you’re looking for Before you go off to the races looking for your next hire, it’s critical to make sure the hiring team is aligned on exactly what it is you’re looking for. Make sure you’re clear about why you need to hire this role now, what the responsibilities are, and what success looks like.

Engineering 126

Engineering Feedback Technical Support Surveys 126

SmartKarrot

JUNE 26, 2020

Before we look into the SOC2 compliance checklist, it is worth spending a minute on understanding what SOC2 is. What is SOC2? What is SOC2? If you want to understand what is SOC2 compliance, you need to first know a little about SOC2. What is SOC2 compliance? 1 Define categories for usual and unusual activities.

SaaS 10

SaaS Entertainment Government Accountability 10

SmartKarrot

FEBRUARY 4, 2022

SaaS – Software-as-a-Service – is an umbrella term referring to a range of technologies and tools that facilitate the processing, storage, and management of big data using remote servers. The recent years have witnessed how SaaS products and companies have changed the way organizations operate online. Here is the list for you –. Boastcapital.

SaaS 10

SaaS Finance Advertising Engineering 10