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AUGUST 3, 2020

Fraudulent activity in the IVR has become a tool for more sophisticated fraudsters and scammers to gain sensitive data that puts contact centers and financial institutions at risk. Forward-thinking contact centers need strategic defenses in place to prevent fraudsters from exploiting the IVR. Why Does Fraud Happen in the IVR?

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Interactive Voice Response Contact Center Banking Call flow 117

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APRIL 13, 2020

This week, Thursday, April 16, join Sales Engineers, Darren Baldwin and Shawn Hall for an in-depth discussion on how and why criminals are assaulting your IVR and what you can do to address it. These activities drive up fraud losses. . How to detect attacks early in the reconnaissance phase as it hides in your IVR.

Interactive Voice Response 52

Interactive Voice Response Engineering Self service Call Center 52

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APRIL 13, 2020

In last week’s Pindrop Pulse webinar, Jay Hart & Dave Dalebroux discussed social engineering and presented recommendations on how you can address social engineering and protect your call center. Vishing is the process of phishing through the voice channel and helps facilitates $4 Billion in fraud each year. Voice Phishing .

Engineering 52

Engineering Interactive Voice Response Call Center Contact Center 52

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APRIL 22, 2020

The ability of the call center to reduce call wait times and ensure security by IVR routing enhanced self-service options, and case management tools directly impacts productivity and cost. Exploring tools that can reduce handle time or ease fraud caseloads to accommodate productivity reduction will directly impact your available capacity.

Call Center 69

Call Center call center professionals Wait times Interactive Voice Response 69

pindrop

MAY 7, 2020

With verified account numbers and some basic information, a fraudster has all they need to execute fraud through the phone channel using convincing scripts involving the current crisis to socially engineer contact center agents and individuals. . The New Fraud Scripts. Fraudsters thrive during periods of chaos and uncertainty.

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Scripts Contact Center Interactive Voice Response Banking 79

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JANUARY 8, 2021

For fraud and contact center professionals interested in protecting their customers’ internal data – this post will be covering some of the reasons why Pindrop – made this list of distinguished cybersecurity companies. . Protect Supercharges Fraud Teams. Protect Provides Advanced Tools to Investigate and Monitor Fraud .

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Average Handle Time contact center workforce Interactive Voice Response Call flow 40

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APRIL 30, 2020

We exist to help contact centers defend against fraud, improve their CX, and drive operational efficiency through both security and authentication solutions. . A short history of how the pandemic has unfolded – how contact centers have faired and how fraudsters have taken advantage. INSIGHT 2: THE WAVE HITS IN EARNEST.

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Contact Center Banking Government At home agents 75