Satrix Solutions

FEBRUARY 18, 2020

If you are not already administering an employee feedback or voice of the employee initiative on a regular basis, an Employee Net Promoter Survey (eNPS) is a perfect place for your organization to get started. That is why the eNPS question in a survey is just the start. Recognition Programs.

Morale 78

Morale Employee engagement Surveys Feedback 78

Education Services Group

DECEMBER 28, 2021

10… Voice of the Customer (VoC) programs enhance CX. Currently, Voice of the Customer (VoC) programs are either underutilized or being developed independently from Customer Success. 9… Interdepartmental collaboration is a focal point for CS leaders. 9… Interdepartmental collaboration is a focal point for CS leaders.

Education 52

Education Best practices Self service Customer Experience 52

Squelch

SEPTEMBER 20, 2019

As shared by Ragsdale, the TSIA Knowledge Management Survey asked respondents, “If your organization was sharing knowledge as well as it possibly could, it would improve the productivity of your team by what percentage?”. Of these, Hare pointed to culture as the biggest culprit — an assertion backed up by the TSIA Knowledge Management Survey.

Surveys 40

Surveys Customer Support Consulting Consulting 40

Squelch

SEPTEMBER 20, 2019

As shared by Ragsdale, the TSIA Knowledge Management Survey asked respondents, “If your organization was sharing knowledge as well as it possibly could, it would improve the productivity of your team by what percentage?”. Of these, Hare pointed to culture as the biggest culprit — an assertion backed up by the TSIA Knowledge Management Survey.

Surveys 40

Surveys Customer Support Consulting Consulting 40

Squelch

SEPTEMBER 20, 2019

As shared by Ragsdale, the TSIA Knowledge Management Survey asked respondents, “If your organization was sharing knowledge as well as it possibly could, it would improve the productivity of your team by what percentage?”. Of these, Hare pointed to culture as the biggest culprit — an assertion backed up by the TSIA Knowledge Management Survey.

Surveys 40

Surveys Customer Support Consulting Consulting 40

aircall

APRIL 16, 2021

SaaS software, also known as cloud-based software, has now gone mainstream, making it easy for teams to leverage all the software programs they need to work collaboratively, wherever they are. Here are some more specific benefits of using SaaS programs for your IT and Operations departments: For Operations. Increase revenue.

SaaS 62

SaaS Sales Coaching APIs 62

HGS

SEPTEMBER 6, 2017

Using the visibility gained through a “single front door” to create and execute much more targeted and relevant patient marketing and engagement/activation programs. Look for interdepartmental synergies. Only with a proper inventory can a solid business case be made. Critically, how should it be measured?

Contact Center 113

Contact Center Healthcare Benchmark Airlines 113