Callminer

AUGUST 1, 2017

Coping with unanticipated upticks in demand, staff turnover, and other common call center challenges only further complicate matters for managers working to create an efficient, productive, and effective team. Additionally, call centers can simply increase productivity with small investments in recognition & reward items.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Fonolo

JANUARY 4, 2022

68% of customers say they will pay more for products and services from brands known to offer good customer service. 72% of consumers say that they expect customer service agents to “know who they are, what they have purchased, and have insights into their previous engagements.” Source: Plum Voice. Source: HubSpot.

Customer Service 142

Customer Service Contact Center Call Center Chatbots 142

Fonolo

APRIL 4, 2023

Customers who receive excellent, effortless customer service are 94% more likely to buy the product or service again. Source: Gartner 56% of customers say they would pay more for a product if it came with a guarantee of excellent customer service. times more likely to recommend your product or service after a positive experience.

Contact Center 81

Contact Center Customer Service Call Center Chatbots 81