Education Services Group

FEBRUARY 1, 2023

Eureka (or whatever high-pitched scream a groundhog makes)! Testing and validating your engagement models will work towards saving your customers from misfortune with your product, increase their rate of adoption, and decrease their time to first value.

Metrics 52

Metrics Construction Finance Upselling 52

Callminer

APRIL 23, 2019

Redact: One of the most streamlined and sophisticated methods for maintaining PCI compliance is to use a solution like CallMiner’s Eureka Redact. This should cover expanded regulatory expectations, and more importantly, best practices for audio recordings when business, products, and offers are discussed.

Best practices 159

Best practices Call Center Banking Contact Center 159

JustCall

NOVEMBER 25, 2022

The most beneficial aspect of this product is that it requires no commitment and is mainly used for agent call monitoring, evaluation, and coaching. A fantastic platform for increasing the productivity and efficiency of your sales force. It aids in identifying and assessing KPIs (Key Performance Indicators) and agent performance.

Real estate 52

Real estate CRM Coaching Contact Center 52

Maru Group

JUNE 11, 2020

Ever been to a focus group where the product manager spends most of the session complaining that these respondents “are not the right people” when they say things that run contrary to her expectations? This article is adapted from the forthcoming Eureka! Confirmation bias and insights. the science and art of insights.

Marketing 52

Marketing Management 52

Maru Group

AUGUST 11, 2020

When, after the presentation of research results, the product manager says, “that’s what I expected,” you must wonder if you or they—or indeed both of you—were the victims of tunnel vision. The product manager uses the results of the focus group and concept test as a rationale for heavily promoting the new feature. Sound familiar?

Real estate 52

Real estate Management Metrics Feedback 52

Maru Group

DECEMBER 28, 2020

Together, they point to an urgent need to engage in an ongoing effort to discern where payment products and services are headed post-pandemic. In Maru’s new book Eureka! Each of these themes has important implications for all those who touch the payments space. The r elentless pursuit of revelations.

Best practices 52

Best practices Analytics Marketing Accountability 52

SmartKarrot

JANUARY 17, 2022

Every B2B SaaS organization today survives only by providing customer experience by making them use the product. The most successful companies today put the product at the core of everything they do. Therefore, they are popularly known as product-led organizations. Don’t find customers for your product.

SaaS 10

SaaS B2B Engineering Sales 10

aircall

AUGUST 24, 2017

She checks shipping reports, and eureka! He opts for a new shipment since he really wants the product he ordered. She could ask her supervisor for help but, though they always make themselves available in a tight spot, they encourage all agents to trust their own judgment whenever possible. One of them must be Cruncher’s.

Customer Support 82

Customer Support CRM Call Center Coaching 82

Maru Group

DECEMBER 28, 2020

Together, they point to an urgent need to engage in an ongoing effort to discern where payment products and services are headed post-pandemic. The relentless pursuit of revelations In Maru’s new book Eureka! Each of these themes has important implications for all those who touch the payments space.

Best practices 40

Best practices Analytics Marketing Accountability 40

CX Journey

JULY 21, 2016

For the second part of this two-part series on insight generation for product development, I return to that "brown paper" exercise. What you are looking for ideally is a "Eureka!" Part of the best practice here is just normal product development process. Rich territory for better communications design. So over to you now.

Analytics 38

Analytics Government Marketing Education 38

aircall

AUGUST 24, 2017

She checks shipping reports, and eureka! He opts for a new shipment since he really wants the product he ordered. She could ask her supervisor for help but, though they always make themselves available in a tight spot, they encourage all agents to trust their own judgment whenever possible. One of them must be Cruncher’s.

Customer Support 48

Customer Support CRM Call Center Coaching 48

SmartKarrot

JUNE 10, 2020

The customer success managers create engagement strategies with clients to develop a professional relationship through the provision of product and operational services, training, and customer services. Develop Strong Customer Relationship . Evaluate and Forecast Customer Needs . Build Trust and Transparency with Clients .

SaaS 11

SaaS Management Feedback Education 11

Callminer

SEPTEMBER 23, 2020

Speech analytics tools like CallMiner Eureka , for instance, allows call center managers to monitor outbound calls for language patterns, indicators of customer sentiment, and other factors that provide insight into performance. .” Automate the busywork of dialing. Avoid wasting people’s time with small talk.

Best practices 182

Best practices Call Center Outbound sales Telemarketing 182