inSided

SEPTEMBER 22, 2022

We’ve all been following the impact of the economic downturn we’re experiencing on SaaS companies, our own businesses, and others we use and love. Here are the five most common reasons we’re seeing and hearing from prospects and customers in B2B SaaS. Resources become scarce, increasing the need to scale the ones you have.

Education 59

Education SaaS Accountability Best practices 59

Callminer

MAY 11, 2020

Download our white paper, Understanding How Interaction Analytics Can Reduce Agent Attrition , to learn more about how interaction analytics can help you create a positive company culture and better support your employees to reduce attrition. When employees exhibit disgruntled behavior, it’s concerning for managers. Siawash Popal.

Management 273

Management Customer Experience Customer Service Coaching 273

CustomerSuccessBox

MAY 23, 2022

It is the job of the Customer Success Manager to constantly reflect the value of the product to their customers thus helping them achieve their business outcome and meanwhile helping their own company secure the recurring revenue. More frequent need for product training Greater need for domain knowledge 8.

Accountability 52

Accountability Marketing Construction Management 52

SmartKarrot

JANUARY 17, 2022

Every B2B SaaS organization today survives only by providing customer experience by making them use the product. The most successful companies today put the product at the core of everything they do. Therefore, they are popularly known as product-led organizations. Don’t find customers for your product.

SaaS 10

SaaS B2B Engineering Sales 10

SmartKarrot

MAY 12, 2022

Role: Director of Customer Success Location: Remote, United States Organization: Drata As a Director of Customer Success, you will work with the VP of Customer Success to develop, implement, build and lead the customer success strategy. Oversee your team’s operations and productivity; track and report critical customer success KPIs.

Employee engagement 3

Employee engagement Best practices SaaS Accountability 3

ChurnZero

SEPTEMBER 25, 2020

The first installment outlined the significance of (and ramifications of not) marrying your Customer Success and Product teams, how to spot the misaligned warning signs, and decoding each team’s unique working style.]. In this article, I’ll discuss how to create a strong feedback culture to realize Customer Success and Product alignment.

Customer centricity 76

Customer centricity Feedback Construction Marketing 76

ClientSuccess

JULY 16, 2021

Or, better yet, understanding positive signals to help other customers replicate the positive, successful behavior. Much of it can be found in your Customer Success platform , CRM, product usage reports, survey tools, marketing systems, etc. Kristi Faltorusso. How to Get Started . Remember, bad data in, is bad data out.

Construction 52

Construction Metrics Customer retention Surveys 52