ShepHyken

JANUARY 14, 2019

Panviva Publishes E-Book: Building a Better Customer Experience—Tips from 10 CX Industry Experts by Dawn Corrente. Panviva) Get a jumpstart on your 2019 planning with this collection of CX insights from our top 10 industry experts. My Comment: Are you ready to deliver a better customer experience?

Journey mapping 231

Journey mapping Customer Service Customer centricity Customer Experience 231

Peter Lavers

JANUARY 10, 2019

Peter Lavers contributes to a new e-book from Panviva: Build a Better Customer Experience – Tips from 10 CX Industry Experts! 10 leading influencers and innovators in the customer experience (CX) field have contributed to this great new e-book from Panviva, and I’m delighted to be one of them! .

Customer Experience 113

Customer Experience Customer centricity CRM 113

Peter Lavers

NOVEMBER 13, 2019

Cloud Knowledge Management specialists Panviva have again named Peter in their list of top 25 CX professionals to follow. It’s an impressive list of the great and the good in the field, and Peter’s honoured to be included.

Customer centricity 100

Customer centricity Customer Experience Management CRM 100

Peter Lavers

MAY 23, 2018

This time it’s Cloud Knowledge Management specialists Panviva , who have named Peter in their list of top CX professionals to follow. International recognition is coming thick and fast for Peter Lavers as a top influencer / expert in the field of Customer Experience (CX).

Customer centricity 100

Customer centricity Customer Experience Management CRM 100

Customer Service Life

FEBRUARY 10, 2020

Panviva Most Influential CX Leaders of 2019. Now for the handful of accolades we have been honored to receive. Here’s the list: ProcedureFlow Top 30 Contact Center Influencers – June 2019. Unymira Top 20 CX Influencers to Follow in 2019 – Sept 2019. Cloud Cherry Top 12 CX Champ Winners – November 2019.

Customer Service 149

Customer Service Contact Center Chatbots Customer Experience 149

Livepro

JUNE 21, 2017

Samantha’s previous role as Senior Professional Services Consultant at Panviva Australia, saw engagements with Contact Centre customers and project management groups including Westpac, Vic Roads, HBF, Medibank, ANZ, Foxtel and AHM. Samantha Middlebrook is Customer Driven’s Knowledge Management Practice Lead.

Best practices 40

Best practices Consulting Consulting Government 40

Livepro

JULY 17, 2018

Samantha’s previous role as Senior Professional Services Consultant at Panviva Australia, saw engagements with Contact Centre customers and project management groups including Westpac, Vic Roads, HBF, Medibank, ANZ, Foxtel and AHM. Samantha Middlebrook is Customer Driven’s Head of Product and Go to Market.

Transportation 40

Transportation Government Multichannel Consulting 40