pandemic-lockdown-has-accelerated-interest-in-crm-systems 
CSM Magazine
JANUARY 21, 2021
The lifestyle changes driven by the lockdown have prompted more small businesses to radically transform their business processes. According to a survey from Workbooks , the number of SMEs looking to adopt a CRM system rose by 16 percent from the previous year and a 30 percent increase from two years ago.
ChurnZero
JANUARY 15, 2021
Before the pandemic hit, You Mon predicted that Customer Success would undergo its first pressure test. “Be Looking back at our Customer Success predictions for 2020 , I can’t help but wonder if our CEO, You Mon Tsang, was gazing into his own crystal ball. Be prepared,” he forewarned. Partner success will be a growing need in 2021.
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