CSM Magazine

APRIL 5, 2017

Outsource Consultants , a leading call center outsourcing advisory firm, hired call center industry veteran Dave LaBatt as the Vice President of Global Sales in March 2017. LaBatt will be responsible for assisting corporations with their global call center and BPO selection strategy.

Consulting 40

Consulting Consulting outsourcing Sales 40

Nicereply

DECEMBER 28, 2021

While many use it specifically for new users, you can also see benefits when introducing new products or reintroducing functionality after a user has had a period of usage lapse. 12 Questions You Should Ask When Interviewing an Outsourcer. So for many companies, outsourcing is the best next move.

Customer Support 98

Customer Support Benchmark outsourcing Business Process Outsourcing 98

Callminer

AUGUST 1, 2017

Tyler Riddell is the Vice President of Marketing for eSUB with over 15 years of experience in Marketing, Product Management, Advertising, and Public Relations. Alex Tebbs is the Co-Founder and Sales Director at VIA , the UK’s largest Hosted Skype for Business solution. Meet Our Panel of Contact Center Experts: .

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

ChurnZero

JANUARY 13, 2022

Our recent Customer Success Leadership Study showed that 61% of respondents reported a Vice President and above as being the highest leader in their Customer Success organization in 2021 – an increase of 7% from the previous year. This is in part due to a rise in the standing of the Chief Customer Officer role.

Chief Customer Officer 98

Chief Customer Officer SaaS Engineering Consulting 98

NobelBiz

MAY 22, 2022

Based on a NobelBiz Webinar (Call Center Talent Acquisition & Hiring for Success) , this article aims to understand what the call center workforce market looks like in the present day and provide practical solutions for achieving proficient hiring, training, and workforce management processes. Let’s meet the experts!

call center workforce 52

call center workforce Call Center Management Gamification 52

CX Global Media

JULY 10, 2019

Once agents move beyond your on-boarding process and their new hire learning curve, it’s time to focus on enabling their performance. More than 35 industry experts deliver insights and tools on the topics of agent hiring, on-boarding, development, leading, and retention. Etech Global Services. CCVS Playbook and Planner.

Contact Center 120

Contact Center Morale Coaching Analytics 120

CX Global Media

JULY 11, 2019

As Lisa Oswald, Senior Vice President, Global Customer Service with TravelZoo said, “The Contact Center Virtual Summit combines the best of two worlds – this one-of-a-kind program delivers high-caliber content and ultimate convenience. Our organizations, our learners, and our jobs have changed dramatically. Playbook and Planner.

Contact Center 120

Contact Center CCNG Morale Coaching 120