CSM Magazine

AUGUST 30, 2022

Advisors are seeing this first-hand, with 76% of demand into an average contact centre coming via the voice channel. This proved particularly the case during the early days of the pandemic when people clearly needed re-assurance. It’s time to place voice at the heart of the CRM Customer Engagement Centre.

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CRM Average Handle Time Consulting Consulting 98

Callminer

FEBRUARY 21, 2018

Without call center monitoring, quality assurance can suffer, customer satisfaction inevitably wanes, and compliance issues can arise. Meet Our Panel of Call Center Experts: Nenad Cuk. Gregory Golinski is a digital marketing executive for YourParkingSpace , a platform connecting drivers with parking space owners.

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call center software Call Center Contact Center Analytics 210

Global Speech Networks

FEBRUARY 2, 2022

This transition to digital engagement is delivered through modern cloud contact centre technology providing innovative opportunities for growth. Here’s how Cloud Contact Centre technology delivers quality and success for financial services. What is Cloud Contact Centre Technology? Find new revenues.

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Cloud contact Technology Chatbots Self service 52