CSM Magazine

JULY 14, 2022

Smart resellers are already adding significant value and stickiness to their contact centre deals with innovative workforce engagement management (WEM) solutions and it’s time to join them says Pippa Rhys at Calabrio. Just be sure to check the label: is it true or fake cloud? Contact centres have changed and there’s no going back.

Management 59

Management Agent Empowerment Analytics Cloud contact 59

Integrity Solutions

JULY 25, 2023

The banking industry is undergoing a significant transformation, driven by technological advancements, changing customer expectations and evolving regulatory landscapes. Others are feeling the pressure to seek buyers and retain customers who are moving their money to perceived “safer” established banks.

Banking 72

Banking Coaching Sales Employee engagement 72

SmartKarrot

JANUARY 12, 2021

Customer experience is gaining traction as the new battlefield. Customers who come back for a pleasant experience are loyalists who are important to any company. All market changes are now driven by experiences and customer experience leaders are now leading the markets. However, only 8 percent of customers agree to that.

Customer Experience 10

Customer Experience Journey mapping industry standards Benchmark 10