CSM Magazine
FEBRUARY 24, 2023
The Role of Technology in Enhancing Customer Support Strategies Technology has taken the business industry by storm and has changed the way it interacts with customers and has transformed customer support strategies. Be proactive: Anticipate customers’ needs and offer solutions before they ask for them.
CSM Magazine
MAY 29, 2023
Empowering Self-Service Options Integrating self-service options within the casino platform empowers players and drives engagement. This can include a comprehensive FAQ section, video tutorials , or knowledge base articles that address common questions and concerns.
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Hodusoft
MAY 17, 2024
CTI also allows for: Faster call resolution Personalized service Self-service options Apart from leading to happier customers, it results in faster query resolution and superior customer experience. This scalability ensures that organizations can maintain high-quality customer service regardless of their size.
Brad Cleveland Blog
FEBRUARY 1, 2017
The post Encouraging Customers to Use Self-Service appeared first on Brad Cleveland.
HGS
MAY 27, 2015
Simple and routine transactions will be automated as more and more customers move to digital and self-service routes. At the same time, complex services requiring that “all-important human touch” will be delivered via voice by specially trained customer service advisors.
Brad Cleveland Blog
DECEMBER 15, 2015
The post Encouraging Customers to Use Self-Service Channels appeared first on Brad Cleveland.
CustomerSuccessBox
JUNE 20, 2022
This could be done using instant messaging and video conferencing tools with screen sharing of (often bespoke) onboarding and education content that has been specifically created for individual customers. Tools like Slack and Zoom for example have gained immense popularity across B2B organizations to support this. Mature Stage SaaS.
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