The Best Social Media Channels for Customer Service
ShepHyken
OCTOBER 12, 2022
More and more customers are turning to social media to get help. When a company tells me they don’t want to participate in social media customer care, I ask why. Rob Siefker, Zappos.com’s former senior director of customer loyalty, shared his take on social media channels in a recent Inc. More on why in just a moment.
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