Webinar: Mastercard, Google and Microsoft Reveal Their CX Strategy
CSM Magazine
AUGUST 29, 2019
The customer service department is amid a crucial transition from “just a cost-center” to customer-centric strategy driver. However, there are two key strategy changes leaders are simply not delivering on. As a leader, you must ask yourself: Are my strategies helping or hindering my team’s success? Don’t chance it!
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