marketplace apps new-and-noteworthy 
Help Scout
FEBRUARY 19, 2019
For context, this diagram shows the functionality we wanted to keep from the original (in blue) and the new things we wanted to add for the initial release. Not surprisingly, Beacon quickly got pretty complicated given the amount of new stuff we were trying to put in! We had our work cut out! Concept, test, repeat.
The Center for Client Retention
NOVEMBER 6, 2017
This article highlights three brands from different areas of the marketplace that are successfully using live chat as part of their customer service initiatives. Customers are simply able to open an app on their phone or quickly sit down at their computer for a minute and have their issue dealt with.
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