Beyond Philosophy

OCTOBER 6, 2015

I find it beyond belief how large organizations can cheat and lie to their Customers. I had thought the banking crisis was the pinnacle of organizational stupidity but then last week we hear Volkswagen (VW) lost 30% of their value. Because they lied to their Customers. But the biggest penalty is yet to come.

Banking 406

Banking Consulting Consulting Government 406

Beyond Philosophy

NOVEMBER 29, 0002

Although the stock price rose after the announcement, VW’s troubles are far from over. VW was responsible for cheating on emissions test for over 11 million vehicles worldwide. They are still facing a substantial civil suit from the U.S. If you can’t trust the brand, you can’t trust the brand promise.

Consulting 282

Consulting Consulting Customer Experience Sales 282

Beyond Philosophy

MAY 5, 2016

Although the stock price rose after the announcement, VW’s troubles are far from over. VW was responsible for cheating on emissions test for over 11 million vehicles worldwide. They are still facing a substantial civil suit from the U.S. If you can’t trust the brand, you can’t trust the brand promise.

Consulting 262

Consulting Consulting Customer Experience Sales 262

Beyond Philosophy

JANUARY 14, 2016

Isn’t it a company’s first priority not to harm their Customers? I maybe old fashioned but surely ensuring your Customers’ safety is your BIGGEST responsibility as a brand. They were fined $105 million in civil penalties because of “ lagging efforts to address safety defects.”. In Brands We Trust—Until They Disappoint Us!

Transportation 253

Transportation Consulting Consulting Engineering 253

Beyond Philosophy

MAY 11, 2016

Boardrooms across the world are shuddering as the Panama Papers are put online, allowing both employees and Customers to view their integrity – or lack of it! This is another reputational issue which affects the engagement of employees and Customers. Brands need to ask themselves hard questions about tax avoidance. taxes on it.

Consulting 275

Consulting Consulting Healthcare Customer emotions 275

Beyond Philosophy

JANUARY 12, 2016

Be careful about policies you issue that are focused on the organization and not on the Customer. Uzbekistan Airways decided to weigh customers before boarding their flights for “safety reasons.” 8: Losing Customers’ Trust is the Worst Penalty VW Will Face. . #8: You’re welcome. #6:

Consulting 268

Consulting Consulting Customer Experience Personalization 268