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ShepHyken
DECEMBER 12, 2023
Customer service and customer experience (CX) are more than what happens after the sale. It’s not just a department to call when there is a problem. It actually begins long before a customer ever makes a purchase.
CCNG
NOVEMBER 1, 2023
WFM teams can be, and should be, part of the strategic planning process. Unfortunately, though, Call Design has seen dozens of organizations that don’t understand why. Sometimes it’s the leadership above the WFM team that doesn’t get it, and other times it’s the leadership in the WFM team.
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Myra Golden Media
MARCH 15, 2018
That first message is a link in the communication chain. If there’s no response to the link, the chain is left unlinked or broken. If most of the people in my live audience, in my example, said back to me, Good morning, the chain would have been linked; I wouldn’t have felt rejected, and all would’ve been well. Was This Helpful?
Beyond Philosophy
JUNE 21, 2015
I have written before of the link between a company’s employee experience and the Customer Experience they deliver on a company’s behalf. Despite much evidence that points to this link, many organizations continue to keep the two areas separate in their efforts. Follow Colin Shaw on Twitter @ColinShaw_CX.
Speaker: Jeremy Watkin, Director of Customer Experience at FCR
If you're a contact center leader you've undoubtedly been inundated with sales people trying to get you to hop on the chatbot bandwagon. But is this the best place to burn our operational calories?
FluentStream
JANUARY 27, 2022
The post Employee Spotlight: Brennan Link appeared first on FluentStream. Here at FluentStream, we have one goal: Provide the best communications service and support possible for our customers.The goal may be simple, but boy howdy does it take continuous, passionate effort to pull off. That’s where our wonderful development team.
CSM Magazine
DECEMBER 4, 2023
Advanced econometric analyses validate this link, revealing the tangible financial merits of sustainable and ethical operations. Final Thoughts The symbiotic relationship between ESG initiatives and Corporate Financial Performance is irrefutable in the modern corporate domain.
Speaker: John Joba and David Robbins
In this webinar, we will equip you with three models that can be implemented at any stage of CX maturity to link program spend directly to your organizations key financial outcomes: Leverage external information and analyze “back of the envelope” calculations when financial data such as customer spend is in short supply.
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