LISTEN 2019 Keynote Speakers Lineup Announced!
Callminer
JUNE 25, 2019
We are excited to announce the keynote lineup for our annual speech analytics user conference, LISTEN, November 4-6, 2019.
keynote-speaker 
CX FORUMS: 2019 Keynote Speakers
Livepro
JUNE 19, 2019
Returning in 2019 across 4 major cities, a jam packed agenda with 2 Keynote Speakers in each state have varied backgrounds including some creative and amazing minds behind cutting-edge AI technology, state government and industry veterans with a wide range of consulting expertise. KEYNOTE SPEAKER SYDNEY 25th JULY 2019.
Government 
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Trending Sources
Elevating the Ordinary: How Pride Transforms Your Work
ShepHyken
APRIL 16, 2024
Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Don’t be ordinary. Elevate the ordinary. Be extraordinary !
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This Customer Could Ruin Your Business
ShepHyken
APRIL 9, 2024
Many years ago, I used to begin my customer service keynote speeches with a question: By a show of hands, how many of you believe it’s important to satisfy your customers? As you might imagine, just about everyone raised their hand. (To What if I told you that a satisfied customer could ruin your business?
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The Art of Community: Higher Logic & Vanilla Forums Super Forum!
Speaker: Keynote Speaker, Guy Kawasaki, Chief Evangelist, Canva
He'll share his wisdom on building communities of maximum value and impact for your customers as our keynote speaker at Super Forum 2021. If you want to see this incredible speaker, and so much more, make sure you register for Super Forum 2021. Street cred? Best-selling author of The Art of the Start 2.0, Register today!
Keynote Speakers Announced for Sabio Group’s Flagship Digital Transformation Event, Disrupt
CSM Magazine
DECEMBER 7, 2022
Sabio Group, the digital customer experience (CX) transformation specialist, has unveiled the keynote speakers for its flagship European technology event. He will be joined as an additional keynote speaker on the day by Bruce Daisley, the former European boss of social media giant, Twitter.
The Shortest Customer Service Keynote Speech Ever!
ShepHyken
JULY 21, 2021
In my latest book, I’ll Be Back: How to Get Customers to Come Back Again and Again , I share a story about the shortest customer service keynote speech I’ve ever delivered. The short version of this story is that I was the closing keynote speaker. The post The Shortest Customer Service Keynote Speech Ever!
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We Work Hard to Make It Look Easy
ShepHyken
MARCH 26, 2024
When I’m invited to speak to a group of business leaders as the keynote speaker, I often share my Six Simple Steps to Building a Customer-Focused Culture. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. There’s a difference!
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Six Ways to Create Your Brand’s Experience Personality
ShepHyken
MARCH 12, 2024
Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.
Personalization 371
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Customer Experience Is Like Maintenance on Your Car
ShepHyken
APRIL 23, 2024
Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.
Ford Versus Ferrari: A Lesson in Customer Experience?
ShepHyken
FEBRUARY 13, 2024
Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. All customers should be treated equally, with respect and dignity.
Three Customer Service and CX Metrics Every Employee Needs to Understand
ShepHyken
FEBRUARY 20, 2024
Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.
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Do More In ‘24: Ten Customer Service and CX Tips for the New Year
ShepHyken
DECEMBER 26, 2023
When I’m hired to do a customer service keynote speech , my walk-on music is Bonnie Raitt’s hit song, Let’s Give Them Something to Talk About. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. You don’t want your customers to say, “I’m disappointed.
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“We Deliver Amazing Customer Service”: The Difference Between Perception and Reality
ShepHyken
JANUARY 16, 2024
Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.
Customer Service 352
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Win the Customer, Not the Argument
ShepHyken
DECEMBER 6, 2023
Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.
Customer Service 367
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The Employee Hierarchy of Needs
ShepHyken
NOVEMBER 14, 2023
Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.
Customer Service 366
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The Customer Is NOT Always Right – Again!
ShepHyken
OCTOBER 3, 2023
Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.
Customer Service 376
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Price Is Only Relevant in the Absence of Value
ShepHyken
OCTOBER 10, 2023
Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.
The Link Between Sales and Customer Experience
ShepHyken
DECEMBER 12, 2023
I’m often asked to be the keynote speaker at sales meetings. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Most of the audience expects to learn a new sales technique or tactic; instead, I teach customer service and experience techniques and tactics.
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Interactions 2019 Welcomes Ashton Kutcher as Keynote Speaker!
NICE inContact
NOVEMBER 6, 2018
Interactions 2019 welcomes actor, investor, entrepreneur and philanthropist, Ashton Kutcher, as keynote speaker! The post Interactions 2019 Welcomes Ashton Kutcher as Keynote Speaker! appeared first on NICE inContact Blog.
Engineering 48
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Curiosity Makes a Better CX
ShepHyken
OCTOBER 17, 2023
Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.
Coaching 352
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It’s Not Really Free Delivery!
ShepHyken
OCTOBER 31, 2023
Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.
Airlines 331
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Doing More Than Expected (Even When It’s Not in Your Job Description)
ShepHyken
SEPTEMBER 12, 2023
Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.
Customer Service 357
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Rocking Customer Experience with Jim Serger
ShepHyken
MARCH 11, 2024
Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.
The Difference Between What Customers Want and What They Need
ShepHyken
AUGUST 29, 2023
I had made a list of equipment I would buy to upgrade my studio so I could create better virtual keynote speeches for my clients. Create an experience that makes them say, “I’ll be back!” Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.
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How to Disrupt Your Competition
ShepHyken
SEPTEMBER 26, 2018
Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. The point is this. All things being equal, if your company is easier to do business with, and the customer knows it, you can win. For information, contact 314-692-2200 or www.hyken.com.
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Enjoy Ron Kaufman: Leading Global Keynote Speaker on Service Excellence
Up Your Service
SEPTEMBER 21, 2016
Enjoy this complete keynote speech by Ron Kaufman at the Swiss National Excellence Awards in Lucerne, Switzerland on Uplifting Service Culture. Ron Kaufman is rated one of the “Top 25 Hot Speakers” by the National Speakers Association – and this keynote speech shows why. Your Service.
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If I Don’t Do It, Who Will?
ShepHyken
OCTOBER 24, 2023
Because they do what it takes and know, “If I don’t do it, who will?” Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.
Customer Service 347
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Playing to Win in Customer Service
ShepHyken
SEPTEMBER 19, 2023
Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. We need to be good at both. Connect with Shep on LinkedIn.
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Top 5 Customer Service & CX Articles for Week of April 22, 2024
ShepHyken
APRIL 22, 2024
Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops. Connect with Shep on LinkedIn.
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Why the Marketing Budget Should Include Customer Service Training
ShepHyken
JANUARY 30, 2024
Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Think of it as marketing – because it is!
Marketing 235
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Please Put Me Back On Hold!
ShepHyken
MAY 30, 2023
Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.
Wait times 380
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Do You Give Your Customers an Experience – Or Just a Transaction?
ShepHyken
MARCH 5, 2024
Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.
Entertainment 201
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Why You Shouldn’t Yell at Customer Service Agents – And More
ShepHyken
SEPTEMBER 26, 2023
Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. And be sure to use the hashtag #AskShep.
Customer Service 336
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Customers Could Stop Doing Business Because Of A Long Survey
ShepHyken
FEBRUARY 27, 2024
Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.
Surveys 217
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Amazing Business Radio: Dan Gingiss
ShepHyken
AUGUST 31, 2021
Shep Hyken interviews Dan Gingiss, an international keynote speaker, coach, and author of The Experience Maker. ” About: Dan Gingiss is an international keynote speaker and coach. bestselling author, award-winning keynote speaker, and your host of? The Experience Maker. Shep Hyken ?is New York Times ?bestselling
Coaching 351
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Rip the Band-Aid Off Communication
ShepHyken
FEBRUARY 6, 2024
Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.
Airlines 222
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Always Look for Improvement
ShepHyken
NOVEMBER 21, 2023
Zig Ziglar, the famous motivational speaker, used to tell a story of a little girl who asked her mom, “Why do we cut the end off the roast before we put it in the oven?” Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Always look for improvement.
Airlines 207
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The Human Touch in a Tech-Driven World
ShepHyken
FEBRUARY 12, 2024
Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio. He has helped Global 1000 companies, healthcare institutions, universities, and non-profit organizations create digital strategies and solutions.
Reshaping The Future of Digital Customer Service: 23 Influential Leaders to Watch in 2023
TechSee
AUGUST 14, 2023
Adrian Swinscoe, Customer experience advisor, author, speaker Adrian is a huge fan of organizations that do great things for their customers and has been helping many achieve their own level of greatness for over 25 years via consulting, writing, speaking workshops, and advisory work. If you missed the 2022 list, you can check it out here.
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How to Take Your Employees from Competent to Elite with Art Turock
ShepHyken
JANUARY 15, 2024
He is a keynote speaker specializing in “sustaining exceptional performance.” Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.
Accountability 196
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Will AI Make Us Dumb??
ShepHyken
JULY 4, 2023
And it could even make us appear to be smarter! Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.
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ICUC 2017 at NICE Interactions Welcomes Keynote Speaker – Alec Baldwin!
NICE inContact
JANUARY 19, 2017
The post ICUC 2017 at NICE Interactions Welcomes Keynote Speaker – Alec Baldwin! Register today for ICUC 2017 at NICE Interactions, for a once in a lifetime opportunity to hear Alec discuss his life and career! Learn more. appeared first on inContact Blog.
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Tips on Creating a Customer-Centric Culture
ShepHyken
DECEMBER 11, 2023
.” About: Steven Van Belleghem is a customer experience thought leader and keynote speaker. He is the author of six bestselling books.
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