Remove is-the-nba-customer-service-an-example-to-follow
article thumbnail

Is the NBA Customer Service An Example To Follow?

CSM Magazine

The National Basketball Association is the biggest basketball league in the world sweeping most of the world’s basketball followers. Over the years, NBA grew to become one of the most popular leagues in the world with a massive audience grabbing a large portion of the 400 million basketball fans globally.

article thumbnail

Voice Channel: What Are The Most Important KPIs And How To Improve Them?

NobelBiz

As the key to customer relations between companies and consumers, the contact center and more specifically agents, must respect a perfect showcase of a brand for the outside world. The Average Handling Time (AHT) Call centers are an excellent investment when it comes to customer care, whether you are assisting your staff or your consumers.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Voice Channel: What Are The Most Important KPIs And How To Improve Them?

NobelBiz

As the key to customer relations between companies and consumers, the contact center and more specifically agents, must respect a perfect showcase of a brand for the outside world. The Average Handling Time (AHT) Call centers are an excellent investment when it comes to customer care, whether you are assisting your staff or your consumers.

article thumbnail

Guide to Quality Customer Service at Online Casinos

CSM Magazine

Banks, e-commerce, online casinos, and many other types of businesses require customer service. Every reputable company ensures that its customers can contact them in case they have any questions or experience any problems. Efficient customer support management is a way for a business to develop and flourish.

article thumbnail

How Sportradar used the Deep Java Library to build production-scale ML platforms for increased performance and efficiency

AWS Machine Learning

This is a guest post co-written with Fred Wu from Sportradar. Sportradar is the world’s leading sports technology company, at the intersection between sports, media, and betting. The DJL is a deep learning framework built from the ground up to support users of Java and JVM languages like Scala, Kotlin, and Clojure.

article thumbnail

Contact Center Agent Acculturation: Bridging the Culture Gap

Transparent BPO

They watch the same TV shows, listen to the same music, follow the same sports teams, and so on. As such, we need to help our agents better understand the lifestyles of our clients’ customers to provide a higher level of service and support. Here are a couple of examples, to illustrate. based companies.

article thumbnail

What Does Customer Experience Look Like in the World of Coronavirus?

inmoment

Rather, these messages are about what these organizations are doing to prevent the spread of the coronavirus (and how they can attempt to put their customers at ease during this pandemic). Customers are going to continue to consume products and services, so don’t turn off your listening programs. We have a few ideas.