international-survey-probes-the-future-of-customer-service-and-considers-consumer-preferences 
CSM Magazine
JANUARY 13, 2022
PCI Pal survey compares opinion between consumers and contact centre professionals in the UK and USA. The survey found however that personal service remains king for UK-based consumers, with a collective 59% preferring some form of person-to-person contact if they have an enquiry about a product, prior to purchase.
ProProfs Blog
DECEMBER 18, 2019
About 52% of consumers are willing to spend more money on quick and effective customer experience. If you are a smart and proactive business owner, you will identify with this data and tweak your strategy to improve customer experience accordingly. So, what can you do to make this structure customer-friendly? .
JivoChat
JANUARY 17, 2021
Live chat support is the perfect online service tool for customers who want immediate help. In today’s fast-paced digital world, customers want an instant response and swift resolution from a real person. Live chat support allows customers to have real-time, text-based conversations with support teams via the web.
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