Remove integrations techsee-zendesk
article thumbnail

Millennial Generation Customer Service – The Ultimate Guide

TechSee

Adopt an omni-channel approach: To enhance customer satisfaction, more and more companies are providing a seamless omni-channel customer experience by delivering an integrated and frictionless transition between multiple touchpoints—including the web, voice, chat, messaging, video, email, and of course, social media. . Visual engagement.

article thumbnail

11 Contact Center Technologies to Boost Customer Satisfaction

TechSee

Using both conventional and emerging communication channels, Casengo integrates Facebook Messenger and WhatsApp into the customer service platform. Contact Centers appreciate: “Messenger, integrated with Servicefriend’s hybrid bot technology, has helped us deliver wonderful customer experiences, more so than our other customer channels. ”.