ChurnZero

APRIL 7, 2023

Tags different components of the data (i.e., We started with our Success Insights (which uses machine learning algorithms) and took usage data and customers who have churned or renewed to identify patterns that would put them into at-risk categories. Now that’s specific intel.

Entertainment 52

Entertainment Consulting Consulting Marketing 52

Zingtree

APRIL 14, 2015

Press release time ! In less than six months after launch, Zingtree has already helped hundreds of organizations in dozens of industries improve customer support and derive insights from interactions with Zingtree’s interactive decision trees. Now, Zingtree is bringing those insights to call center managers around the world.

Scripts 48

Scripts Call Center APIs Analytics 48

aircall

JANUARY 4, 2021

B2B sales prospecting may include some combination of emails, inbound and outbound calls , blogging, social marketing, press releases, and various other marketing activities. Sales automation tools like Freshsales or Outreach work with Aircall’s cloud-based phone system to automatically create tickets, tag calls, and record calls.

B2B 71

B2B Sales Best practices voip 71

Kayako

OCTOBER 29, 2015

At this point, virtual customer support was on the map as a legitimate job and articles were being released on sites on how to maximize their efficiency , and how to delegate tasks , such as customer support, technical support, live chat operating, phone support and more. Today Upwork.com shows 53,000+ for virtual customer service work alone.

outsourcing 98

outsourcing Customer Support Feedback Surveys 98

SmartKarrot

FEBRUARY 26, 2021

Do they have any compelling case studies, press releases, buying guides, or featured notes? You can learn from tags, buttons, keywords, and more. These insights will help understand competition around and build a better brand identity. Do they have a website, a good blog, or whitepapers? Check technology and tools.

SaaS 10

SaaS Marketing B2B Sales 10

SmartKarrot

APRIL 21, 2021

It helps businesses get effective insights that can be used to improve targeting. Simply put, you can read and tag data to deal with customer tickets in the best manner possible. Customer feedback analysis will provide insights that can help understand factors that lead to negative experiences. Increased ROI. Brand Management.

Customer emotions 10

Customer emotions Feedback APIs Surveys 10