Playvox

MARCH 12, 2024

When you’re working in a contact center, this is your reality — taking contact after contact, call after call, from people who either need support or are angry about their experience with your company’s product or solution. trillion in lost productivity, according to Gallup’s State of the Global Workplace: 2023 Report.

Morale 78

Morale Gamification Contact Center Quality management 78

24-7 InTouch

JULY 13, 2023

Another report forecasts that the number of Americans making their purchases directly on social networks will increase to 108 million by 2025, a growth of almost 37% from 2020. The world of digital commerce is ever-changing when it comes to customers’ purchasing behavior and their expectations of brands.

outsourcing 52

outsourcing Customer Care Customer Support Metrics 52

JivoChat

MAY 8, 2023

If you wish to target a small niche, you can become an expert in a very specific sector, such as selling only t-shirts with movie and pop culture references. You can manage all the orders at home and sell to people all around the world. It depends on the target audience you want to focus on, and what your business model is.

Analytics 75

Analytics Sales Marketing B2B 75

SmartKarrot

MARCH 8, 2022

In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. Allison Pickens. Amarachi Ogueji. Amarachi Ogueji. Anita Toth. Annette Franz.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21