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ShepHyken
MAY 27, 2022
This week, we feature an article by Sowmya Juttukonda, content developer & digital media specialist at Knowmax , a knowledge management system to enhance customer service. She shares how organizations can create an environment that motivates employees to become more productive and improve customer experience.
Fonolo
AUGUST 29, 2019
How can they survive and thrive in the face of so many variables? This year’s soundbites are rich with well-researched insights that a) act as a warning; and b) can help your contact center win. Their 20/20 industry insights will propel your contact center to success in, fittingly, the year 2020.*.
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Global Response
MARCH 27, 2023
How can brands deliver great service in today’s world? In this article, our team of experts outlines the four key attributes of good—and great—customer service, and the key tactics and strategic insights to know as you implement them at your organization. In today’s saturated marketplace, customer service matters more than ever.
RapportBoost
DECEMBER 10, 2018
So, we hope to inspire amazing, thoughtful conversations today that will create actionable insights for you. So, we hope to inspire amazing, thoughtful conversations today that will create actionable insights for you. Did you miss this Customer Experience Update Webinar from the end of November? No worries! Thanks again Talkdesk.
Comm100
FEBRUARY 16, 2018
As each year comes to a close, thought leaders and customer experience experts rush to offer insight on how these changes will manifest themselves in the coming months – and whether nor not they’ll leave a lasting impact on the industry. Now that 2017 is out of the picture, what can we expect customer service to look like in 2018?
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