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Liveops
DECEMBER 27, 2018
When it comes to running or working with a contact center in 2019, there is a lot leaders can learn from what experts had to say about the state of customer service in 2018. Insights Report] CCW Executive Report: Remote Agents. Blog Article] How AI will change the nature of contact center work.
ShepHyken
DECEMBER 2, 2019
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. In this article, you will find the best customer service kudos of 2019 (so far!) My Comment: This is as much of an idea as it is an article.
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Liveops
DECEMBER 27, 2018
When it comes to running or working with a contact center in 2019, there is a lot leaders can learn from what experts had to say about the state of customer service in 2018. Insights Report] CCW Executive Report: Remote Agents. Blog Article] How AI will change the nature of contact center work.
Customer Guru
DECEMBER 13, 2017
Sadly though, even today there are brands that think that it is just a buzz that will die with time. I, however, believe that customer experience is becoming a part of the boardroom discussion in companies. Source: Google Trends. It’s interesting to see how relevant it is even today. The problems with the current state of customer experience.
Lumoa
APRIL 3, 2018
83% of customers would trust recommendations from the people they know : colleagues, family, friends, etc. Often, we believe that people closer to us can give us a better advice when choosing a product or service. People have been obsessed with "the only number you need to know" ever since. The Net Promoter: what is it?
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