Remove insights digital-experience resource omnichannel-travel-hospitality
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Five Ways Hotels Can Build a Successful Digital Strategy for Improving Guest Experience

Avaya

If research has shown us anything, it’s that companies across virtually every sector are realigning around digitization. So much so that 80% of companies identify digital transformation as their top strategic priority, and nearly half of CIOs plan to spend 50% or more of their time in digital activities by 2021 (compared to 13% currently).

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111 Customer Service Statistics and Facts You Shouldn't Ignore

Help Scout

Your customer experience is the main differentiator between you and your competitors, and all of the customer service statistics back it up. Rather than view these statistics in a vacuum, layer them over your own experiences and the services you are currently offering. The ROI of great customer service. “We Jeff Bezos. Not convinced?