insights digital-experience resource financial-services-digital-cx-ebook 
Babelforce
DECEMBER 2, 2021
In this post: The benefits of CX management Where should you start with CX management? The sub-disciplines of CX management Become a CX diplomat How to side-step the mistakes of CX management Building better customer experiences. The benefits of CX management. Where to start with CX management?
Creative Virtual
OCTOBER 5, 2020
Happy Customer Service Week! Today we kick off the annual week-long international celebration of the importance of customer service, the people who deliver that service and the impact it has on successful business practices. Delivering service that gets two thumbs up from customers has been – and continues to be – no easy feat!
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Vistio
APRIL 2, 2022
Today we have on the pod, Michele Rowan, who is a CX executive with 20-plus years of experience in strategy, implementation, and optimization, both of US and international support. Can you give our listeners and our readers some insight into your background? And then I moved from human resources into more of an operational role.
Inbenta
JANUARY 17, 2022
Contents: It’s not about going digital; it’s now about digitally evolving. 9 Customer Service Trends for 2022. Digital transformation has shifted to a new phase where businesses must compete to differentiate themselves in the digital landscape and provide services that cater to employee and customer demands alike.
Playvox
JUNE 22, 2023
Call center leaders are under increased pressure to improve operational and agent efficiencies and look for cost-cutting opportunities while delivering outstanding customer experience (CX) — a tricky balancing act for sure. How are you tracking customer satisfaction and customer experiences? Why do metrics matter?
Expert insights. Personalized for you.
52 
Let's personalize your content