OctopusTech

JULY 14, 2022

We live in a digital world these days as we fulfill all our requirements with online shopping, make long-term friends or life partners via social media, and travel the globe by booking tickets from a laptop or a mobile phone. This is the point where digital customer experience plays a major role.

Customer Experience 71

Customer Experience Journey mapping Best practices Customer centricity 71

aircall

MAY 24, 2021

A digital transformation strategy is critical for small businesses for many reasons. Setting up the right digital transformation framework makes a huge difference in how well your call center runs. What Is a Digital Transformation Framework? The same is true for your digital transformation framework.

Best practices 62

Best practices Call Center Technology Analytics 62

Comm100

MARCH 16, 2022

All this makes providing the very best customer service in government no easy feat. However, even within this complex system, there are many ways that the public sector can improve customer experience (CX) and meet their citizens’ high service expectations. McKinsey and Company, The global case for customer experience in government.

Government 76

Government Best practices Customer Service Chatbots 76

ClearAction

DECEMBER 11, 2016

An out-of-tune piano or violin may be one of your most vibrant memories of a poor user experience. And so it is with every one of the groups in your company that is managing part of the end-to-end customer experience. CRM, VoC, UX, FCR, NPS, DX, and so on — it’s more than alphabet soup.

Customer Experience 73

Customer Experience Best practices Surveys CRM 73