ChurnZero

OCTOBER 22, 2020

Your choice will largely depend on your scope, budget, resources (expertise), and timeline for the software – this is obvious. This article will cover the reasons to give pause before undertaking the complex development of a Customer Success platform. . When it comes to customer retention, there’s business-altering revenue at risk.

CRM 59

CRM Customer retention Technology Best practices 59

Kayako

OCTOBER 29, 2015

The customer support rep role has travelled the world and back. It’s taken many different forms from outsourced, to remote work, and now it’s back to the office. We had two main offices before our London team was even born, and we are in no way outsourced (if anything, we’re offshored to Europe!).

outsourcing 98

outsourcing Customer Support Feedback Surveys 98

NobelBiz

MAY 24, 2021

The conversation revolves around the question of what attributes matter most for a company’s ability to deliver an exceptional customer experience. On-premise call center software is increasingly being installed to help provide better service and satisfaction to customers. It is a form of on-site deployment.

Cloud contact 52

Cloud contact Contact Center call center software SaaS 52

Comm100

FEBRUARY 16, 2018

Now that 2017 is out of the picture, what can we expect customer service to look like in 2018? The question isn’t new – after all, customer service is always changing. Use this list of 2018 customer service and business trends to plan your customer experience strategy for the new year, and to stay one step ahead of the competition.

Customer Service 40

Customer Service Chatbots Journey mapping Multichannel 40

CrazyCall

AUGUST 8, 2019

In this article we’ve decided to present you 20 call center metrics that will make it easier for you to gain powerful insights into the sales call performance and keep an eyeon your customer service efforts. Download Ebook. However, long hold time can significantly affect the customer experience and satisfaction.

Call Center 52

Call Center Metrics Abandon rate Management 52

Vistio

APRIL 2, 2022

Today we have on the pod, Michele Rowan, who is a CX executive with 20-plus years of experience in strategy, implementation, and optimization, both of US and international support. Can you give our listeners and our readers some insight into your background? And then I moved from human resources into more of an operational role.

Contact Center 52

Contact Center Real estate Customer Service Self service 52