insights resource healthcare-customer-experience-ebook Customer Experience Related Topics 
TechSee
FEBRUARY 21, 2022
Enhance Customer Service. With companies increasingly competing to win customers based on their experiences, it’s no surprise that 59% of executives in the U.S. say that they’re leveraging AI to enhance customer service. There are many ways AI is helping businesses across industries gain a competitive advantage.
Cisco - Contact Center
AUGUST 18, 2020
To keep our customers informed of new capabilities available in our Cisco Contact Center portfolio, we’ve created this monthly blog series. Each month, you’ll be hearing from me and my Cisco colleagues, on new capabilities to our Webex Portfolio that help organizations improve workplace collaboration, productivity, and customer experience.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
BlueOcean
MARCH 31, 2021
What do mattress sales, wildlife populations, and peak customer service times all have in common? COVID-19 has significantly impacted customer behaviors and expectations. In fact, in a survey from Noble Systems , almost 54% of respondents claimed to have noticed behavioral changes in their customers over the last 12 months.
Kayako
OCTOBER 29, 2015
The customer support rep role has travelled the world and back. Specifically, ever since the introduction of fibre optic cabling, a new kind of support system evolved: the outsourced helpdesk (most notably in the healthcare, financial and banking sectors). Customer service was one of these areas.
Vistio
APRIL 2, 2022
Today we have on the pod, Michele Rowan, who is a CX executive with 20-plus years of experience in strategy, implementation, and optimization, both of US and international support. Can you give our listeners and our readers some insight into your background? And then I moved from human resources into more of an operational role.
Expert insights. Personalized for you.
109 
Let's personalize your content