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Navigating the Work-From-Home Contact Center from A to Z: An in-depth interview with Customer Service and Work-From-Home Expert, Michele Rowan

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Michele is currently the president of the Work From Home Alliance, where she has collaborated with over 150 companies in the design, expansion, and continuous improvement of their work-from-home programs. Can you give our listeners and our readers some insight into your background? Really quick. Absolutely. We’ll jump right in.