insights power-of-personalization-gen-z 
ShepHyken
FEBRUARY 12, 2024
Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. Because Gen Z are social shoppers. This article shares some great insights and findings.
CSM Magazine
NOVEMBER 10, 2022
Financial services leaders are increasing their focus on digital-first initiatives to optimize the customer experience and increase retention and loyalty – a trend that emerged out of pandemic necessity and became a preference that is here to stay. AI is the common thread that untangles the more cumbersome parts of customer engagement.
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ShepHyken
OCTOBER 23, 2020
This week we feature an article from Geoff Webb, the Vice President of Products at PROS. He explains the importance of building a solid, human relationship with your customers in the digital world. To push the metaphor just a little further, your conductor is the customer and every part of the orchestra better know their part.
Playvox
SEPTEMBER 1, 2021
Focused on serving the needs of customers, helping them solve problems, teaching them how to use products, and answering their questions, customer service agents are central to business growth and effective operations. The Future of Customer Service Channels is Now. Generation Alpha is defined as those born since 2011.
CSM Magazine
DECEMBER 7, 2020
Striking a balance between efficiency and customer experience has been a staple of good contact center strategy. Younger generations, like Gen Y and Gen Z, have already embraced Digital channels as their preferred methods of communications. A predictable and clearly segmented workforce is a thing of the past.
JivoChat
APRIL 8, 2021
Contrary to what many may believe, business is no longer about products or driving profit—it’s about customer engagement. 81% of marketers expect to compete almost entirely based on the customer experience. Customer engagement tools are the key to a profitable customer experience.
SmartKarrot
FEBRUARY 16, 2022
Not just brand loyalty, CX is a key factor when making purchase decisions, customer retention, and even word-of-mouth advertising. Considering this importance, we have brought a list of 75 customer experience statistics to you. These will help you efficiently create an excellent experience for your customers.
Expert insights. Personalized for you.
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