ingenius servicenow-cti 
InGenius
MAY 17, 2017
The InGenius team was very excited to announce a brand new integration for ServiceNow CSM this month. ServiceNow is an easy-to-use service management solution that allows contact center agents to proactively identify and remedy issues on a service health dashboard. Click-to-Dial.
InGenius
NOVEMBER 12, 2018
Computer telephony integration, or CTI, is technology that connects phones to computers and allows these systems to interact. Though the benefits of CTI can be powerful for your contact center, choosing the right solution for your business can be difficult unless you know exactly what you're looking for.
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