infographic-the-hottest-customer-experience-trend-of-2018 
Bright Pattern
DECEMBER 6, 2018
AI and bots might have been the most talked about trend of 2018. You couldn’t go to a contact center or customer service event without noticing how many sessions were dedicated to the topic, or overhearing attendees talking about the abundant use cases for AI and self-service bots.
Aspect
DECEMBER 22, 2017
As we prepare to head into 2018 we wanted to take some time to look back on what resonated with our readers in 2017. In order to provide a stellar customer service experience, your agents need to be engaged and motivated. This ‘blog’ is more image than words featuring an infographic from our Agent Experience Survey.
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