Fonolo

AUGUST 5, 2021

The proof is in the statistics — a proper training strategy leads to more engaged employees. How to Foster Agent Engagement in a Hybrid Contact Center. We’ve put together our top 5 best practices for training remote agents to help you out. One-pagers or info sheets. 15 Powerful Call Center Training Methods.

Best practices 159

Best practices Call Center virtual call center Agent burnout 159

SharpenCX

FEBRUARY 24, 2021

Today, I’m talking about how you can realistically implement proactive customer service in your call center, no matter how big or how small. Pairing a blend of proactive service (anticipation and action based on knowledge of the customer journey) with the reactive, transactional service that makes up the typical call center.

Call Center 67

Call Center Customer Service Coaching Metrics 67

Fonolo

MAY 17, 2017

Although there’s a plethora of intelligent call center technology to take advantage of, many organizations still only have basic functionalities in place. 10 Contact Center Technologies You Should Know. Why does contact center technology matter? What technology is used in a contact center?

Contact Center 70

Contact Center Technology Interactive Voice Response Gamification 70

JustCall

APRIL 5, 2022

While customers didn’t already like waiting on support calls and expected an excellent experience when interacting with brands, this has only become more substantial now. Business owners – big or small – now need a comprehensive unified communication strategy with VoIP at its backbone. What are some important VoIP benefits?

voip 40

voip Interactive Voice Response Analytics Sales 40