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7 Solutions for Managing High Call Volume Periods

Calltools

You’ll probably see a significant uptick in calls: before, during, and immediately after holidays; after new product releases; when developers roll out software updates that might confuse some users; after changes in your industry encourage more customers and clients to contact you for insights. Review KPIs from the last few years.

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JustCall vs Aircall: A Comprehensive Comparison in 2023

JustCall

of reviews belonging to the said segment Clearly, the JustCall reviews show that it has won over customers across segments and industries with its suite of features and offerings. Aircall: User reviews at a glance Boasts of 578 reviews Its primary market segment is Small-Business with 59.2% of reviews belonging to the said segment 4.

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How to Choose the Right Dialing Software for Your Outbound Campaign

Calltools

Progressive dialers may be a better alternative, depending on the type of industry you are in and the specific outbound calling campaign you are conducting. If an outbound call gets a busy signal or incurs a long wait time, the dialer automatically skips it and lets the agent move on to a number that may bring results. .