Call Experts

JUNE 22, 2021

This award is presented annually by the Association of TeleServices International (ATSI), the contact center services trade association across North America and the UK. The ATSI Award of Excellence is a prestigious recognition of exemplary customer service in our industry. We are grateful for this honor.” – Abby Leibowitz, CEO.

Customer Support 52

Customer Support Telemarketing Telecommunications Contact Center 52

Ansafone

JUNE 27, 2022

Also, our expertise spans multiple industries, including healthcare, retail, and more. inbound and outbound call center services in a variety of industries. . Finally, our company was recently awarded the MVP Quality and Top 50 Teleservices Agencies awards from TMC’s CUSTOMER magazine. email management. email management.

call center solutions 62

call center solutions Call Center Interactive Voice Response Technical Support 62

Quality Contact Solutions

DECEMBER 31, 1969

We thank Dean for his tremendous service to our association and to the industry as a whole.”. Founded as the American Teleservices (ATA) in 1983 and renamed to PACE in 2012, PACE represents more than 4,000 contact centers that account for over 1.8 About the Professional Association for Customer Engagement (PACE).

Contact Center 40

Contact Center Call Center Accountability 40

TLC Associates

JUNE 26, 2019

TLC leverages exceptional people and best-in-class technology to enable Fortune 500 clients in the financial services, insurance, media, technology, telecom, entertainment, utilities, and travel industries achieve optimal performance, unparalleled ROI, and overall business growth.

Telecommunications 75

Telecommunications Entertainment outsourcing Contact Center 75

Calabrio

FEBRUARY 26, 2021

The Workforce Optimization Innovation Awards recognizes vendors that are using data-driven analysis to advance the call center, CRM and teleservice industries one solution at a time. As a result, Calabrio has been recognized as the winner of the 5th annual Workforce Optimization Innovation Awards.

Analytics 52

Analytics Contact Center contact center solutions CRM 52

Monet Software

OCTOBER 3, 2018

This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries. Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions ) has been the voice of the call/contact center, CRM and teleservices industries. About Monet Software.

Contact Center 48

Contact Center Technology Quality management Engineering 48

Quality Contact Solutions

DECEMBER 31, 1969

This will help especially in industries where there are seasonal call volume changes (think Christmas time for anyone selling consumer products). One would be if your industry relies on the weather. One example could be a new federal law being passed that will affect a certain industry and the volume of calls they will receive.

Average Handle Time 58

Average Handle Time Telemarketing Call Center outsourcing 58

Monet Software

DECEMBER 21, 2018

It’s always nice to open a new year with industry recognition: our Workforce Optimization solution Monet WFO received the 2017 Cloud Computing Excellence Award from TMC. It is given to vendors that are advancing the call center, CRM and teleservices industries one solution at a time.

Schedule adherence 48

Schedule adherence contact center solutions Contact Center CRM 48

Noble Systems

AUGUST 27, 2020

Telemarketing can be used by a wide variety of businesses across many industries. Outbound telemarketing and inbound teleservices can both benefit from the use of technologies to reach out to existing and potential customers, generate leads, drive conversions, and close sales. What types of programs are included in Telemarketing?

Telemarketing 53

Telemarketing Call Center Gamification Contact center software 53

Quality Contact Solutions

DECEMBER 31, 1969

This could include real-time data transfer, API integrations, use and setup of multiple client systems, and the varying degree of security requirements needed given the program’s industry’s nature, and more. QCS supports clients in many industries using a footprint of 15 call center locations located throughout the U.S.

Call Center 40

Call Center Telemarketing Bilingual agents outsourcing 40

CSM Magazine

SEPTEMBER 10, 2017

Gary joined iQor in 2000 as an industry veteran with over 20 years experience in customer interaction outsourcing. Prior to joining iQor, Gary held several positions with OSI, including SVP/General Manager of its Teleservices division and SVP of Sales/Marketing. About the Author.

Customer Service 49

Customer Service B2C B2B outsourcing 49

Monet Software

MARCH 20, 2019

The 2019 CUSTOMER Product of the Year Award recognizes vendors that are advancing the call center, CRM and teleservices industries one solution at a time. The award highlights products which enable their clients to meet and exceed the expectations of their customers. “On

CRM 15

CRM Quality management Analytics Contact Center 15

Call Experts

MAY 20, 2022

They’ve also received PLATINUM certification from the Association of TeleServices International, a distinction given to only a few companies. . The HVAC (heating, ventilation, and air conditioning) industry is one of the first to be affected by the changing demands of consumers. 5000 for four years.

Contact Center 98

Contact Center Answering services Call Center outsourcing 98

Contact Center Geek

SEPTEMBER 10, 2021

In the years that I have been involved with the NCCCA, I have spent time getting to know the members and leadership teams at many of these associations, which are made up of contact center professionals from all parts of our industry, most of whom are volunteering their time and talents to be a part of these associations.

contact center associations 62

contact center associations Contact Center CCNG Government 62

Monet Software

FEBRUARY 15, 2019

The winning solutions provide exemplary business management tools, advancing the call center, CRM and teleservices industries. The CUSTOMER Workforce Optimization Innovation Awards recognize vendors that are emerging as the true leaders in this evolving Workforce Optimization trend.

CRM 54

CRM Quality management Analytics Contact Center 54