LiveVox

JUNE 26, 2023

Adopting AI technology offers compelling reasons for BPO companies to enhance their operations and decision-making processes. By leveraging AI-powered tools, BPOs can delve into vast amounts of data, extract valuable insights, and uncover trends that drive operational improvements.

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Technology 81

TeleDirect

AUGUST 10, 2022

BPO, or business process outsourcing, is the secret weapon of brands across the globe! While BPO has been around for a long time, it’s a field that’s always adapting. This has led to exciting new BPO industry trends. What is BPO? BPO services span across all types of industries. Cloud Technology.

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OctopusTech

JULY 26, 2021

When it comes to Customer Service Outsourcing, multiple significant BPO trends keep on changing over time. And, if you are planning to choose BPO as a business to offer Customer Support Services, being aware of the current trends in BPO and what’s going on in the industry is priceless. Current Trends In The BPO Sector.

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Outsource Consultants

FEBRUARY 24, 2021

Saint Louis Park, MN, February 17, 2021 – Mike Hallowell, a veteran of the call center and customer service industry, has joined Outsource Consultants as Executive Vice President of Sales. Hallowell will serve as a mentor, motivator, and thought leader both internally and for our clients and BPO partners. CONTACT: Sarah Klosterbuer.

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Consulting Consulting outsourcing Healthcare 67

CSM Magazine

SEPTEMBER 16, 2022

Cape Town CBD’s booming BPO industry remains an attractive support for UK, USA, Australian and some Western European companies wanting to streamline costs and manage risk in the face of rampant inflation and economic uncertainty. Firmly on their radar is Cape Town in South Africa, already home to a thriving BPO sector.

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OctopusTech

JANUARY 25, 2021

The past year has brought about so many changes for every industry. The BPO industry is one such industry that was able to leave behind archaic thoughts about remote working and accept it completely to function during the times of lockdown across the globe. Conclusion.

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Outsource Consultants

MAY 8, 2020

Here are four industry changes you should expect in the coming months. Biggest BPO Players Hit the Bench. What you can do : Consider how effectively your current BPO call center operators perform across the three success pillars for social distance success. Do you need a 100% remote BPO vendor for your business?

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Select VoiceCom Blog

JANUARY 11, 2023

Moreover, SVC complies with the Health Insurance Portability and Accountability Act of 1996 (HIPAA), emphasizing our dedication to safeguarding client data in the healthcare industry. SVC is seeking experienced professionals and fresh graduates alike, particularly those in the healthcare industry. healthcare market.

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Healthcare Telemarketing Call Center Accountability 52

Helpware

AUGUST 29, 2023

Many companies choose a business business process outsourcing (BPO) provider to save money. However, the only way to truly know the impact of outsourcing is to establish and track key performance indicators (KPIs).

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Transparent BPO

MARCH 3, 2020

The post Transparent BPO Hires Industry Leader as President to Support Growth appeared first on Transparent BPO. Our […].

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Outsource Consultants

JANUARY 24, 2024

The global BPO industry underwent a major transformation in 2023, and 2024 promises to be just as dynamic. To stay ahead of the curve, it’s important to understand the key trends shaping the BPO landscape. Ready To Navigate the Evolving BPO Landscape?

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Anexa BPO

DECEMBER 13, 2021

First of all, an overview of the Fourth Industrial Revolution (4IR). This term describes the explosion of technology, industries and societal platforms and processes in the 21 st century, thanks to increased interconnectivity and smart automation. The Second utilized electric power to facilitate mass production.

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outsourcing Wireless Business Process Outsourcing Customer centricity 40

Outsource Consultants

JANUARY 3, 2024

Predicting the future of the call center industry is no easy feat – it’s a complex and ever-evolving landscape. At Outsource Consultants, we’re committed to providing informed insights, leveraging our experience with over 500 global BPO partners across various industries.

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Outsource Consultants

APRIL 4, 2024

“This achievement is a direct result of the dedication and hard work of our exceptional team, our loyal clients, and our valued BPO partners. With our team’s over 150 combined years of call center industry experience, we are uniquely positioned to initiate long-lasting partnerships between our clients and BPO providers.

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Outsource Consultants

MARCH 27, 2024

As Women’s History Month comes to a close, Outsource Consultants wants to celebrate the incredible women leading the call center industry. This leadership translates into a BPO provider well-equipped to handle your company’s needs and grow alongside you. Increased Government Support and Opportunities for U.S.

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Global Response

MARCH 26, 2024

Deciding to partner with a business processing outsourcing (BPO) vendor is a strategic move for companies of all sizes. While outsourcing BPO services provides a host of benefits, it also comes with the challenges of managing a third-party relationship. When issues arise, approach your BPO vendor like an in-house team.

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Outsource Consultants

DECEMBER 21, 2023

This time of year is crucial for many industries. With spikes in holiday shopping and travel, eCommerce and hospitality sectors see a huge jump in BPO needs. That means the holidays aren’t just for rest and reflection, they are also a time to appreciate our BPO partners. Let’s give thanks for BPOs and dive in.

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ShepHyken

NOVEMBER 4, 2022

This week, we feature an article by Baphira Wahlang Shylla, a digital marketer at Knowmax , a SaaS company that provides knowledge management solutions for various industries that are seeking to improve their customer service metrics. She shares how BPOs can enhance your customer experience. Omnichannel Customer Support Options .

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Global Response

JANUARY 22, 2024

But with the rise of modern technology and the globalization of the workforce, call centers and business process outsourcing (BPO) services look very different today. Early Stages of Call Center BPO Simple telephone services started in the mid-20th century to handle basic customer queries. They also charge the receiver, not the caller.

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Transparent BPO

MARCH 1, 2024

A star with over 15 years of experience driving operational excellence and client satisfaction in the BPO industry. With her over […] The post Transparent BPO Appoints Raquel Artero as Director of Operations appeared first on Transparent BPO.

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Outsource Consultants

JUNE 21, 2023

African call centers, particularly those in South Africa and Kenya , are some of the fastest-growing BPO providers. During this trip, we asked our BPO partners for their opinions on several facets of the industry, including what it takes to have a successful partnership with a call center.

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Outsource Consultants

FEBRUARY 26, 2024

which is why Corey Kotlarz, Founder and President , and Dave LaBatt, Executive BPO Matchmaker , were excited to share their nearly 60 years of collective CX and outsourcing expertise in a recent article published by CXMToday. There’s no substitute for expertise when it comes to thrilling customers.

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Call Center outsourcing Customer Service Consulting 67

IdeasUnlimited

JANUARY 16, 2024

Business Process Outsourcing (BPO) has transformed the global business landscape over the decades, offering a strategic approach to managing non-core functions. BPO involves contracting out specific business processes to third-party service providers.

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Business Process Outsourcing outsourcing Telecommunications Technology 59

Outsource Consultants

MARCH 28, 2023

We are so grateful for our dedicated team, loyal clients and BPO partners who have all contributed to our success.” With our team’s over 150 combined years of call center industry experience, we are uniquely positioned to initiate long-lasting partnerships between our clients and BPO providers.

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Outsource Consultants

AUGUST 21, 2023

In recent years, Mexico has experienced significant BPO industry growth, largely due to its close proximity and strong economic ties with the United States. While both countries’ economies have softened post-pandemic, Mexico’s BPO sector has witnessed several positive developments as the country quickly recovers.

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Outsource Consultants

FEBRUARY 28, 2023

“Our team here at Outsource Consultants has been working hard to grow and innovate in the BPO advisory industry so that we can offer our clients the best outsourcing solutions. Our mission is to provide companies a call center industry insider’s expertise without requiring them to exhaust their own time and resources.

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Helpware

DECEMBER 1, 2023

As the BPO sector is experiencing constant change, leaders have to adapt new management methodologies to keep up with new market demands and increased client expectations. Sticking to traditional management styles is like sailing a ship with an old map when everyone is using satellite navigation.

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Marketing Management 93

Outsource Consultants

MARCH 8, 2022

One common pain point among both clients and BPO providers: wages have been rising steadily throughout 2021, and experts predict that this trend will continue into 2022. Many consumers have already noticed barren grocery store shelves and longer wait times in restaurants as service and supply chain industry positions remain unfilled.

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Contact Center outsourcing Call Center Wait times 126

Hodusoft

MARCH 13, 2024

Optimizing Customer Support in the Financial Sector: How BPO Contact Centers Can Add Value In the present age, financial institutions are grappling with a wide range of challenges. This blog explores the challenges faced by the financial industry, the role of BPO contact centers, and strategies to enhance customer support.

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Contact Center Customer Support Contact center software outsourcing 52

Outsource Consultants

OCTOBER 11, 2022

The country’s thriving hospitality industry has created a culture of customer service and well-rounded Jamaican contact center agents. Foreign investors can enjoy the beautiful scenery and a thriving BPO industry, bolstered by support from the country’s government. A Better BPO Foundation.

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Transparent BPO

MARCH 23, 2022

Redundancy plan necessary to limit exposure By Scott Newman, CEO, Transparent BPO An innocent-sounding decision to help local businesses in the Philippines risks upending the BPO industry here. The post Return to the Office Causes Angst in the Philippines appeared first on Transparent BPO.

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Business Process Outsourcing outsourcing Government Contact Center 133

Global Response

FEBRUARY 28, 2024

The healthcare industry requires the highest level of precision and customer service. That’s where healthcare BPO services come in. That’s where healthcare BPO services come in. Let’s explore healthcare BPO services and how your organization can effectively utilize them. What are healthcare BPO services?

Healthcare 62

Healthcare outsourcing Best practices Business Process Outsourcing 62

Outsource Consultants

DECEMBER 13, 2023

Service Excellence Rooted in Hospitality The Caribbean’s service-oriented industries have fostered a culture of impeccable customer service. Regional governments have played a crucial role in honing these skills and implementing training programs to equip citizens with the necessary expertise for the tourism industry.

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Outsource Consultants

MAY 4, 2022

As a celebration for May the 4th , a punny day celebrating everything Star Wars, Outsource Consultants has broken down how each of these four famous movie quotes relates to the BPO industry. If your partnership with your BPO falls far short of Luke and Han’s, it may be time to set your sights on a new provider. Feeling Inspired?

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Outsource Consultants

SEPTEMBER 6, 2023

The oldest members of this generation are in their early 20s and are entering the workforce, particularly within the BPO industry. Instead, BPO partners can achieve a healthy balance between client and agent needs by implementing hybrid work plans. Young call center agents are a valuable asset to any company.

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Call Center Contact Center Technology Consulting 67

Outsource Consultants

JANUARY 24, 2022

With the COVID-19 pandemic lurking in the shadows, we wrote an article about the changing BPO industry in the Philippines. Let’s take a look at how the potential threats we covered in 2019 have played out, and how the Philippine call center industry has faced the additional difficulties initiated by the pandemic.

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outsourcing Real estate Government Call Center 128

CSM Magazine

MARCH 20, 2024

In this environment, Cynergy BPO emerges as a beacon, redefining tech-enhanced customer experiences (CX) with its unmatched expertise and cutting-edge solutions. Cynergy BPO sets itself apart by offering comprehensive advisory, guidance, and supplier sourcing services at no charge, and with zero obligation.

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