NobelBiz

JANUARY 16, 2024

Are you struggling to boost customer satisfaction, enhance agent efficiency, or increase lead generation in your contact center? So, as a call center owner, manager or supervisors how do you tackle these difficult challenges and improving the overall performance within your contact center?

Call Center 52

Call Center Interactive Voice Response Contact Center Inbound sales 52

OctopusTech

SEPTEMBER 9, 2023

This is where call center outsourcing plays a major role. Do you know that call center outsourcing services are one of the top choices of developing countries like Europe and America? It is a strategic method by which businesses can lower their operational costs and optimize customer service solutions.

Best practices 62

Best practices outsourcing Call Center virtual call center 62

Quality Contact Solutions

JULY 19, 2018

At Quality Contact Solutions, we’ve defined our niche as sales. We exist because the world is driven by sales. At QCS, every call center and telemarketing program we conduct for our clients has a direct tie to growing or maintaining revenues on behalf of our clients. Program Type: Business to business sales.

Telemarketing 63

Telemarketing Inbound sales Outbound sales outsourcing 63

Global Response

DECEMBER 21, 2022

Whether your call center is in-house or outsourced, with 4 agents or 400, a thorough and repeatable quality assurance (QA) process is essential. This process ensures that your call center quality is stable and improving—which in turn will improve customer service and retention, sales, compliance and more.

Call Center 62

Call Center Outbound sales Feedback Best practices 62

aircall

AUGUST 18, 2017

Mention, a media monitoring software company , has been using Aircall’s VoIP phone system for more than three years. We had a chance to speak with Matthieu Gauthier, Mention’s Head of Marketing, to hear how Aircall’s cloud-based phone software helped their team grow and succeed. How Mention uses Aircall. The need for speed.

Sales 59

Sales Outbound sales Inbound sales voip 59

Talkdesk

DECEMBER 14, 2015

As a call center manager, it’s your duty to staff your call center with the most effective agents. You know that agents are the heart of your call center. Their individual capabilities dictate the limits of your call center’s capabilities. Call center agent 2.0 Here’s why: 1.

Call Center 40

Call Center call center software Inbound sales Outbound sales 40

TLC Associates

OCTOBER 23, 2019

Or reaching out to an outsourced contact center that has proven experience in improving customer service and elevating the bottom line? Working with an outsourced contact center improves response times in a few ways. The success of an outsourced contact center, on the other hand, hinges on staying current with the latest advancements.

outsourcing 40

outsourcing Contact Center Customer Service Interactive Voice Response 40