OctopusTech

SEPTEMBER 9, 2023

Have you ever dialed a customer support number and found that the person at the other end lives halfway across the globe? This is where call center outsourcing plays a major role. Do you know that call center outsourcing services are one of the top choices of developing countries like Europe and America? What is Call Center Outsourcing?

Best practices 62

Best practices outsourcing Call Center virtual call center 62

Dialer 360

JUNE 13, 2019

Call center world and persons familiar with the soft voice press-1 for sale. Generally, the result in fewer inbound calls with lower operational costs. It enhances productivity for your team member. Several businesses are augmenting or even replacing outbound telemarketing activities by using pre-qualifying sales.

Interactive Voice Response 27

Interactive Voice Response Contact Center Inbound sales Telemarketing 27

VirtualPBX

NOVEMBER 17, 2020

The release of many new features for the VirtualPBX Softphone for mobile and desktop include the capability to send SMS text messages and participate in video conferences. What you receive as a VirtualPBX customer is an improved user experience that helps make the use of our Business SMS and Video Conferencing features even better.

Inbound sales 97

Inbound sales Call Logging Feedback Management 97

Global Response

FEBRUARY 13, 2022

With any of these circumstances (and more), hiring a call center can help improve customer service and sales and reduce overhead costs. In this article, we’ll break down the differences between inbound and outbound call centers, their services, and how to leverage both inbound and outbound call centers to add value to your business.

Call Center 62

Call Center Telemarketing Technical Support outsourcing 62