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How to Use the CSAT Metric in Your CX Program

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Satisfaction can also be applied to products or overall relationships between a brand and a customer. Measuring CSAT can be used to determine how a customer feels about the experience overall, parts of the customer journey, or even specific products or services. Use CSAT at key points in the sales process.

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20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

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Nate is the Marketing and IT Manager for Maple Holistics , a company that provides all-natural and cruelty-free personal care products. Call centers can better leverage this data with on-demand access to a Detailed Returns Analysis. Osiris Parikh is a certified inbound sales professional and SEO strategist.